Most items ordered and paid for will ship within 48 business hours. Some of our products may still be available to add to your cart even if they aren't in stock. If that's the case, all backordered items usually take an additional 3-5 days to ship from one of our warehouses. Due to the logistical parameters of certain items placed within an individual order, you may receive separate deliveries from different carriers. In order for us to maximize the quickness of our Customers receiving their packages, we use USPS, FedEx and FedEx Smart Post, depending on, but not limited to, the location of items, the size and weight, and certain personalized merchandise. If this is an issue or you would like to request a refund, substitute an item or change an order, please send us an e mail at CustomerService@UmpireJunkies.com or you can give us a call at 302-386-8600.
Personalized and customized embroidered and screen printed merchandise is also subject to adhere to our shipping policy.
Free Shipping Disclaimer: Free shipping applies only to orders shipped to an address in the United States. Some exclusions or additional handling charges may apply.
This is one of those areas where we want to make things right. We get it - sometimes things don't fit, equipment doesn't feel right or you're just not happy with your purchase. Whether it's a comfort issue, a likability issue or buyer's remorse, we understand that sometimes things happen. However, any item that is opened and used is not eligible to be returned. If it is opened but not used, the buyer is responsible for the shipping cost on the return. Once we receive the item(s) in our possession, a thorough inspection will completed. If the item(s) remain in sellable condition - we will refund you the purchase cost minus a 15% repackaging and restocking fee.
But at the end of the day, here at Umpire Junkies, we are not only Umpires but through many aspects of this lifestyle, we are also customers too. So, if it ever gets to that point - please send us an e mail at Help@UmpireJunkies.com or give us a call to see how we can collectively rectify your particular situation. We are strongly committed to our Customers' satisfaction.